Messages with customer and artist

Every booking has its own conversation, so everything you agree with the customer and the artist is in one place.

Who sees what

A booking has two conversations: one with the customer and one with the artist. The customer never sees the conversation with the artist, and vice versa.

Sending messages

Open the booking and choose the Messages tab. Type your message and send. Customers and artists get an email with the message and a link to reply. If they reply in the app or the portal, you see it right away.

Notifications

New messages show at the bell at the top and in the bookings list. In your profile you choose which notifications you also want by email.

Attachments and agreements

Important agreements, like a run sheet or start time, are best kept in the notes or fields of the booking itself. They stay visible even when the conversation gets long.